General Terms of Sale
This site is edited by the company 3 SUISSES FRANCE, SCS (limited partnership) whose head office is located at 4 place de la République 59170 Croix France and who is registered at the Trade Register of Roubaix Tourcoing under the number 475581591.
The present General Terms of Sale define the parties' rights and obligations in the context of sales placed using the site www 3suisses.com. They regulate all of the necessary steps for placing and tracking an order.
These terms only concern physical persons who are not traders, who are at least 18 years old and who have the legal capacity to contract.
Please note that you may save or print the present General Terms of Sale.
3 SUISSES reserves the right to adapt or change the present General Terms of Sale at any moment. In the event of any changes, the General Terms of Sale in force on the day that the order is placed will be applied to each order.
The date of the latest update to the General Terms of Sale is shown at the top of this page.
3 SUISSES is a member of the FEVAD, the Federation of Distance Selling Companies (60, rue de la Boétie, 75008 PARIS) and has formally committed itself to respecting the principles of defence of the consumer set out in the professional charter.
Your order will only be taken into account on the site if have clearly identified yourself by entering your customer number or your e-mail address and password.
You can place your order on-line either using the reference numbers or the offers on the site.
In general, the information concerning the availability of products is provided when you place your order. Occasionally, a product may become provisionally unavailable after an order has been confirmed. In this case, 3 Suisses will warn you of this fact as soon as possibly by e-mail and the article will automatically be cancelled. You will only be charged for the articles that are sent to you or your account will be automatically credited with the amount of the article that became unavailable after you place your order.
Your order is definitively confirmed once payment has been confirmed.
Once you have placed your order, we will send you an e-mail to confirm that we have received the order, with a summary of the articles that you have ordered and the delivery address.
The price is given in Euros. 3 SUISSES reserves the right to modify the prices if the expenses increase (notably the VAT rate) and in the case of obvious error. The products will be billed on the basis of the declared price at time the order is placed.
European Union countries benefit from a tax reduction of 16.39 %. Our stated prices include this reduction.
To take advantage of promotional offers, calculate each reduction from your order's total without combining it with other reductions. The reductions are proportionally applied to each product.
In some cases, 3 Suisses will replace an item that is unavailable with another item presenting similar characteristics and of identical or superior quality that has at least the same value. Of course, if you do not want to keep the substituted item, you can return it and automatically obtain a reimbursement for the product and the return shipping cost.
You can choose to pay for your order by credit or debit card. 3 SUISSES accepts international cards (VISA, MASTERCARD or EUROCARD).
Please indicate the card number, expiry date, and the card holder’s name. For extra security, please indicate the card’s security control number: the 3 last digits of the number on the back of the card, near the signature.
Orders are delivered to the address indicated at the time the order is placed. In case of absence during a delivery time, the delivery person will leave an attempted delivery notice with a telephone number in order to schedule a new delivery time.
3 SUISSES commits to deliver the available items as quickly as possible using the postal service or a private carrier.
Delivery time cannot be guaranteed in the case of force majeure – particularly in the case of strikes - as defined by law.
All the information for your order and your payment are encrypted and sent from your computer to 3 SUISSES according to SSL protocol. Only the 3 SUISSES Company has the encryption keys to read this information and to process your order.
A padlock will be visible on the bottom right of your screen to indicate when you are in the security mode.
If you suspect that your account is being used fraudulently, , we invite you to contact our customer service office as soon as possible. The customer service office will register your complaint and will inform you of the procedures to follow. Except for fault or negligence on your part, you will not be held responsible for fraudulent use.
If you are not entirely satisfied, 3 SUISSES will reimburse an item up to 15 days after home delivery or reception of the order. Personalised or custom-made items, video or audio recording supplies, and opened software (if the safety seal has been opened) will not be reimbursed.
Certain clothing items are delivered with security seals that need to be left in place when trying on. All items returned without the safety seal in place cannot be reimbursed.
Incomplete, spoiled, damaged, or soiled items will not be accepted.
You can return the item at your cost, to the following address:
The set participation amount corresponding to the shipping and handling of the order will not be reimbursed. In the case of a defective item, the price of the item - as well as the set participation and return cost- will be reimbursed.
Please attach the right-hand portion of the delivery slip and keep the left-hand portion, which serves as your guarantee.
The product amount will be reimbursed within 30 days of reception by 3 Suisses.
In the event of unfair or abusive returns, 3 Suisses reserves the right to refuse any future orders.
To facilitate the processing of any complaint concerning non-guaranteed items, please contact us within 3 months of purchase.
Independent of the commercial guarantee, 3 SUISSES commits to respecting its obligations relative to the guarantees attached to the products sold on its site and in its different catalogues in accordance with the regulations drawn from the following Consumer Code and Civil Code articles:
The seller is required to deliver a product that is conform to the contract and is held liable for any lack of conformity existing upon delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under his responsibility.
Consumer Code - article L211-4
To be conform with the contract, the product must:
1. be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
2. or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
Consumer Code - article L211-5
Action resulting from lack of conformity lapses two years after delivery of the product.
Consumer Code - article L211-12
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
Civil Code – article 1641
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
The price includes all parts and labour.
The basic guarantee period varies according to the brand or item and is indicated in the sales description.
The guarantee does not apply to the normal use of certain pieces, nor to consumables, nor in the case of misuse or poor upkeep, nor in the case of professional or collective use, nor for damage coming from external causes (lighting, flooding, storms...)
3 Suisses commits to protect the privacy of persons using its Website and the confidentiality of provided information.
Your personal information and data that is requested by 3 Suisses (responsible for processing) are necessary to fill and follow your order, to manage your records on a commercial and marketing level, and to continue the quality of our relationship.
This information and data are securely conserved in order to respect the legal and regulatory obligations and to be able to improve and personalise the services that we propose to you and the information that we send to you. Under the French law addressing computing and personal freedom, you are entitled to access, to rectify or to delete any information referring to you. Simply write to us on-line or by post:
giving your surname, first name, e-mail address and, if possible, your client number.
This data could be processed outside the E.U.
According to the choices made during the creation or consultation of your account, you might receive offers from our company, including offers from other companies within the 3 Suisses Group or its partners, as indicated during the creation of your account. You can request to no longer receive these offers at any moment.
Our site is designed to be particularly attentive to our clients' needs. This is one of the many reasons why we use cookies. The purpose of a cookie is to indicate your visit to our site. Therefore, cookies are only used by 3 Suisses to improve the personal service meant for you.
The www.3suisses.com Web service is strictly reserved for personal use.
All brands, texts, commentaries, work, illustrations and images - whether visual or audio – used on the 3 Suisses site are protected by copyright laws, trademark laws, patent laws and rights of publicity.
They are the full and complete property of 3 Suisse or its partners.
Any reproduction or representation, whether partial or in full, constitutes an infringement and could result in civil and/or penal action.
Placing a hypertext link to 3 Suisses by using framing or deep linking techniques is strictly prohibited.
Any reproduction, whether partial or in full, of the 3 Suisses catalogue is strictly prohibited
If a dispute arises, 3 Suisses will do its best to find with an amicable solution before any legal action is initiated.
All actions coming from the connection or use of the present site are subject to French law.
3 Suisses is responsible for carrying out all obligations resulting from a concluded remote sales contract, whether these obligations be carried out by itself or other services providers, without prejudice of any recourse against these parties.
Nevertheless, 3 Suisses can be exempt from all or partial responsibility by proving that non-performance or wrong performance of the contract can be attributed to either the consumer, or to an unforeseeable and insurmountable event, or to a third contract party, or to force majeure.